HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, we can customize, pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

 

HOW LONG IS THE PROCESSING PERIOD?

Order processing times are between 1~2 business days after the day you placed your order. Most packages are prepared within 24 hours, but if we are exceptionally backed up processing times may go up to 2 business days following the day you placed your order.

 

GENERAL SHIPPING INFORMATION:

We process and ship out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. USPS first class is our primary carrier for U.S customers and packages are delivered within 5~14 days from the date of shipment.

 

WHAT IS YOUR RETURN POLICY?

Custom orders are considered final sale and can't be returned or refunded. However, if there was a mistake made on our end, we'd be more than happy to send a replacement or process a refund for you. To make sure everything is just perfect, we kindly ask that you double check all of your information before checking out. If there's anything we can help with, please don't hesitate to reach out to us.

IS YOUR WEBSITE SECURE FOR ONLINE PURCHASES?

At our company, we understand the importance of keeping our customers' information secure. That's why we use secure protocols, such as SSL (Secure Socket Layer), to protect sensitive information entered during online purchases. We're committed to providing a safe and secure shopping experience for all of our customers.

 

WHAT IS YOUR POLICY ON DAMAGE OR DEFECTIVE ITEMS?

We're here to ensure that your shopping experience with us is the best it can be. If you received a damaged or defective item during shipping, please don't hesitate to reach out to us. We'd be more than happy to assist you. Just let us know your name and order number, and we'll take it from there.

 

CAN I CANCEL MY ORDER?

We understand that plans can change, and we're here to help. The ability to cancel an order depends on where it is in the fulfillment process. If your order hasn't been customized or printed yet, we'd be more than happy to cancel it for you. Just let us know as soon as possible and we'll take care of it. We appreciate your business and want to make the process as smooth as possible for you.