Return Policy

At Glitter Owl, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day return policy for non-personalized items. If you need to return an item, you have 30 days from the date you receive it to make a request.

Eligibility for Returns:
To qualify for a return, the item must:

• Be in the same condition as when you received it.
• Be unworn, unused, and include all original tags and packaging.
• Include proof of purchase.

To initiate a return, please email us at contact@glitterowl.com. Once your return request is accepted, we’ll provide detailed instructions on how to send your item back. Returns should be sent to:
PO Box 97, Thomasville, NC 27361

Important: Items sent back without prior approval will not be accepted.

For any questions about our return process, feel free to contact us at contact@glitterowl.com.

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Damaged or Incorrect Items

We kindly ask that you inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately at contact@glitterowl.com. We’ll work quickly to resolve the issue and ensure your satisfaction.

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Exceptions & Non-Returnable Items

• Personalized Items: Unfortunately, personalized items cannot be returned unless the error was on our end.
• Sale Items & Gift Cards: These items are non-returnable.

If you have concerns about a specific item, don’t hesitate to get in touch.

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Exchanges

For the fastest service, we recommend returning the original item (if eligible) and placing a new order for the desired product once your return is accepted.

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Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. Approved refunds will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card provider to process and post the refund.

If you haven’t received your refund within 15 business days of approval, please email us at jonalynnortham@gmail.com.

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We hope this policy helps clarify the process and gives you peace of mind when shopping with Glitter Owl! Thank you for choosing us.